As the recent snow melted away it revealed considerable damage to the road network in the local area close to one of our consultants in Monmouthshire.

As he is known in the local area and ‘chats’ amongst the local Twitter community he put out a tweet :

a few replies were sent back to him, this one being the typical kind of thing:

Twitter Reply

But more importantly the Council who had attended the Twitter workshop that Curve ran in the area last year, also picked up on the tweet

Twitter Reply

Monmouthshire County Council are taking proactive steps to monitor what the local community are saying and able to provide a swift element of customer services to their local people.. a great use of Twitter to enhance your local reputation, could you do something similar?

Great work @MonmouthshireCC