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Your most unhappy customers are your greatest source of learning

Although it is natural to disregard negative feedback as an “annoying customer” or a “one off mistake” looking deeper into the unhappy customer’s problem is something which could give you the scope to greatly improve your business, especially the customer service you offer. ...

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Selling more to existing customers

Just tell them what you do! One of the best and easiest ways sell more is to sell more to your existing customers. Many customers only know about the products they have bought from you. Simply telling your customers about all the products in your range can bring in more business. Never assume your customers know your products as ...

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